Smart Texting Hotel Expansion Continues as Go Moment Inks Exclusive Agreement with Hotel Evolution LLC for its Ivy Platform
May 26, 2016 – Santa Monica, CA – Go Moment announced today that its Ivy Platform has been selected by the award winning Hotel Evolution LLC as its Exclusive Guest Engagement Texting Service for all its owned and operated hotels.
Ivy is already serving guests at select Hotel Evolution hotels – including the Holiday Inn Express & Suites in Newberry, South Carolina, identified as the top HIE&S in the State. Today’s announcement further solidifies the successful partnership between the companies, and establishes a rollout plan to bring Ivy to all current and future Hotel Evolution owned and operated hotels.
Ivy is the world’s first smart texting guest engagement service for hotels, powered by IBM Watson’s artificial intelligence technology. Ivy engages with hotel guests automatically by texting, with no app to download or email to open – generating in-stay guest engagement rates 5-10x that of industry averages – allowing hotels to service their guests better, including identifying unhappy vs. happy guests in real time, while on property. This increased engagement leads to happier guests, improved online/post stay reviews and incremental revenue generation for Ivy’s growing base of hotel clients.
“Ivy has, quite simply, transformed the way we engage with our guests,” said Neel Shah, President of Hotel Evolution.
“We’ve been able to reduce guest call volume for routine questions, like what’s the wifi code, by 50% or more. And Ivy is answering these questions instantly via texting, delighting our guests with such great service. Our staff at each hotel is so good at guest service and guest recovery and Ivy is our GPS for helping us identify who needs service and who is unhappy while they are staying with us. It’s a revolutionary service for our industry, and we are thrilled to be an early adopter and supporter of this great technology,” he added.
“We’re honored to be selected by the innovative team at Hotel Evolution for this exclusive partnership,” said Raj Singh, Go Moment’s CEO. “Ivy is already available to millions of hotel guests annually and growing fast. In collaboration with thought leaders like Hotel Evolution, we look forward to more than doubling that availability by the end of 2016 – delighting more guests, hotel staff, and owners in the process,” he added.
About Go Moment:
Go Moment has created Ivy, the world’s first smart texting platform for hotels. Ivy, working as a digital personal assistant, proactively communicates with hotel guests via text messaging – addressing rote questions automatically (i.e.: What’s the wifi code?) while routing service issues (i.e.: The wifi is slow) and requests (i.e.: I’d like more towels) to the right point of contact for improved efficiency and delighted guests. Ivy also drives increases in restaurant reservations, late check out for a fee and other revenue enhancing services. Ivy is uniquely powered by IBM Watson’s artificial intelligence technology. Hotels with Ivy are experiencing dramatically higher guest engagement, improved online reviews/rankings, and increased incremental revenue.
For more information, visit http://www.gomoment.com or follow on Twitter @GoMoment.
About Hotel Evolution:
Founded in 2006, Hotel Evolution, LLC (HE) is a Hospitality Management, Development and Consulting Company, based out of Atlanta, Georgia. Many of HE’s properties have been voted #1 in their service class for their entire States, including their Hilton Garden Inn in South Carolina and Hampton Inn & Suites in Alabama. For more info, visit http://hotelevolution.net/.